Administration Officer Regulatory Services

• Full-Time
• Level 3 - Community Hub, Regulatory Services

Support the delivery of regulatory services to the City of Darwin community through professional administration and exceptional customer service. As the first point of contact for enquiries about local by-laws, parking, and animal management, you'll ensure accurate, efficient, and friendly service, while helping maintain compliance and community safety.

About the Opportunity:

An exciting opportunity has become available to join the City of Darwin Regulatory Services team in a permanent full-time capacity as an Administration Officer - Regulatory Services.

You will play an important role in delivering efficient and effective administrative support for regulatory services, ensuring compliance with legislative, policy, and procedural guidelines. You will provide high-quality customer service both face-to-face and over the phone, including handling parking, animal and by-law inquiries, data entry, payments processing, and managing a range of permit and infringement systems.

You will also support your team by performing a variety of clerical duties, collaborating across the organisation, and ensuring service delivery to the highest standard.

About you:

• Ability to interpret and provide accurate advice on legislation relevant to local government and associated by-laws.
• Excellent customer service skills including problem-solving, dispute mediation, and the ability to interact effectively with a diverse range of people.
• Well-developed written and verbal communication skills.
• Proficiency in Microsoft Office and related data entry and record management systems.

Why join us?

At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.

Your hard work will be rewarded with a competitive remuneration package and generous leave entitlements. This position has a commencing base salary of $73,789 per annum plus superannuation. As a permanent employee you also get access to our wellbeing program, employee assistance counselling program and receive 17.5% additional pay when on annual leave.

You will have:

• Relevant Certificate IV Qualification and/or; a minimum two years' experience in a clerical/administrative role in a medium to large customer service environment.

Click APPLY! Please upload your CV and cover letter addressing the selection criteria.

For further information regarding this role, please read full position description or contact Jordan Schrapel 08 8930 0638 during business hours. Please note, only applicants that are shortlisted for this role will be contacted.

City of Darwin Talent Acquisition Team can be contacted via:

• 📞 Phone: (08) 8930 0689
• Email: recruitment@darwin.nt.gov.au
• Website: Employment at Council | City of Darwin Careers - Current Vacancies

Applications close 5:00PM on 15 July 2025